Return & Exchanges

Last updated September 12, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

Returns and exchanges are allowed within thirty (30) days of the purchase (shipment) date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

Return Process

 

To return an item, please email customer service at alexander_gold_and_diamonds@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Alexander Gold and Diamonds

Attn: Returns

RMA #

5160 S. Pulaski Rd.,

Suite 113

Chicago, IL 60632

United States

 

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from when we receive your item to process your return or exchange. Refunds will be credited to the original payment method. Refunds may take 1-2 billing cycles to appear on your statement depending on your credit card company. We will notify you by email when your return is processed.

 

Exceptions

 

The following items cannot be returned or exchanged:

  • Customized items.

  • Rings that have been resized.

  • Items that have been previously exchanged.

  • Personalized jewelry such as name pendants.

  • Engraved jewelry.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  • All returned items must be accompanied by all their original accessories.

  • All returned watches must be accompanied by all their original boxes or packaging and box accessories.

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

 

Phone: (773) 424-3846

Email: alexander_gold_and_diamonds@outlook.com