Shipping and Pickup
Last updated October 08, 2023
Please carefully review our Shipping and Pickup policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING AND PICKUP OPTIONS?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday - Friday 12:00 PM - 6:00 PM, Saturday 12:00 PM - 4:00 PM. An email confirmation will be sent to you when your order is ready for pickup.
Free Shipping
We offer free 1 - 3 day shipping on all orders
Please allow for 1 - 2 day processing before we ship your order.
DO YOU SHIP INTERNATIONALLY?
We do not offer international shipping at the moment.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Shipments to APO/FPO/DPO addresses require additional processing time before and after shipping to the military post office.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If shipping is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated arrival date.
DO YOU SHIP TO P.O. BOXES?
Yes, P.O. Box Shipping is available.
WHICH SHIPPING CARRIER DO YOU USE FOR ORDERS?
We use USPS for our shipping services.
QUESTIONS ABOUT RETURNS?
If you have any questions about returns, please review our Return policy: https://www.alexandergoldanddiamonds.com/returns-and-exchanges
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
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Phone: (773) 424-3846
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Online contact form: https://www.alexandergoldanddiamonds.com/contact-us